Paul Davis Restoration San Jose to San Francisco Blog

Commercial Temporary Power

2011-06-25T18:17:00.000-07:00

We are providing temporary power in a 240 unit Retirement Community. There was a power failure at 8:00pm at night. We were called at 11:30 pm that same night. We delivered a 1 megawatt deisel generator and had the community running at 5:30am the next morning in time for the staff to cook breakfast. This generator was then switched out for a 2 megawatt unit the following night and the entire facility was at full power.Not a hitch with all residences completely satisfied. We are even getting daily hugs from the residences and are being honored at the annual Hoe Down this Sunday. This experience has been so fullfilling for our company.

We have a youtube posted showing the unit. All involved including the owner, insurance adjuster and managers of the facility have praised us for the quick professional response.

We are the experts when your power to any building is interrupted.

http://www.youtube.com/watch?v=laeKjPJxxrU

Call Paul

Why is a full service restoration company your first choice?

2011-06-13T21:37:00.000-07:00

The full service company knows and practices the entire process. That company knows what is next and where the hangups in the process are. The full service company manages your loss........every aspect of your loss. Why should you call the painter and call the contents company. Why should you figure out when the floor company needs to come in and work. Why should you negotiate with the insurance company? You, the insured, need to hire a company that will help you restore your life, your whole life.

We at Paul Davis Restoration & Remodeling are proud to be a full service restoration company.

Picking a professional

2011-06-13T21:02:00.000-07:00

Your first impression is usually that gut feeling that you should follow when selecting a professional.

Is the Project Manager organized and on time?
Is the Project Manager in uniform and able to present you with a business card?
Has the company representative been properly trained and is he/she knowledgeable in their field?
What does the equipment look like? Is it well maintained?
Is the equipment you see clean and ready to be "set" in your home or business?
Have all of the company employees you see passed a Criminal Background check?

Look carefully and ask the right questions. You will know what to do?

Paul Davis Restoration & Remodeling - San Jose to San Francisco

Why do you want a one stop shop for contents restoration?

2010-12-20T18:57:00.000-08:00

The restoration of your contents after a home fire is a complicated process, something you may do once in a lifetime. Calling a professional company that handles all facets of the packing, cleaning, restoration and storage is paramount to the success of the ordeal. Yes we call it an ordeal. there are many parts and pieces that you need to consider.

Paul Davis Restoration is an expert in the contents field and can advise you every step of the way so you can make informed decisions. We work for you and are respectful of you personal property and the proper techniques of cleaning so that your items are returned to pre-loss condition.

Many of our competitors use subcontractors for the restoration of electronics, clothing, furniture as well as the packing and storage. Not Paul Davis, every part and parcel of the work is done in one facility with our company employed experts. We have employees who have been performing this work for over 20 years, yes experts with hands on experience.

Paul Davis has restored 100 year old antique chandeliers, figurines from the turn of the century, valuable personal papers, computers from entire server rooms with research data valued at over $100 million, antique dolls, and the most personal of items. Yes we will restore the kids favorite blankie and bear.

Call us for a tour of our processing facility. We are the only company that will actually show you our facility because it is the most complete and capable processing facility in the Western United States.

We work with all major insurance companies and will bill them directly.

Urgency as a way of life!

2010-10-16T13:25:00.001-07:00

You will never hear us say "We will take care of it later". I had a customer call us up on Friday at 5:45 pm. She was having a problem with her water heater. She was facing the weekend with no hot water. She got me on the phone through our answering service. The first thing she wanted to know was who she was talking with. I answered, "This is Donn Peacock I am the owner of the company". She was surprised to get the owner at that time but I told her I would see to it that this situation was taken care of immediately. She was elated and relieved. Her problem was taken care of as I dispatched a qualified person to her home within five minutes.

The customer proceeded to tell me (since she had the owner on the phone) what a great job we had done and how pleased she was with everything that she experienced with the company.

What a great way to start the weekend!

Call us, we are here to provide excellent service and stand behind our work.

Donn Peacock

Where is your Emergency

2010-10-02T20:56:00.000-07:00

First Secret to a Successful Remodel

2010-08-16T12:08:00.000-07:00

Most people spend more time planning a one week vacation than a major remodel of their home.

Secret #1 Avoid Common Misconceptions

If the Better Business Bureau does not have any complaints against the contractor, they must be qualified. To ensure you are dealing with a reputable professional, use the BBB as a starting place, not the only place.
Going with the lowest price saves you money. NO, not necessarily! Everyone tends to look for the lowest price. On a low estimate, you must ask yourself what is being left out or what shortcut is being taken. Like anything else, you cannot get something for nothing. Be careful of choosing your contractor based upon lowest price.
Doing it yourself saves money. What starts out as an attempt to save money can turn into a costly mess. All to often, the job is botched and it costs more to have a reputable professional come in and fix the mistakes.
If a person claims to have many years of experience, they must do quality work. Take experience claims with a grain of salt. Just because a contractor claims to have twenty years of experience, does not mean you will get what you want. He could have done a poor job for twenty years.

Working the Holiday to Assist You

2010-07-03T19:47:00.000-07:00

We at Paul Davis Restoration & Remodeling - San Jose to San Francisco are working the Fourth of July Holiday 24/7/365 to assist our customers and clients. Our processing facility is open 24 hours, we have project managers and emergency services technicians on call ready to respond and the owners are tracking all jobs that are on going or new this weekend to insure a high quality of service.

"We never close"

Managers are standing by to help you!

Commercial Emergency Services

2010-06-29T19:21:00.000-07:00

We have many commercial accounts and work on emergency losses from San Francisco to San Jose. We recently worked on a multiple sewage loss within the same building and completely satisfied our client. We worked through the weekend so the tenants were able to continue business as usual on Monday.

We have worked on turn key commercial water losses where the property was dried and repaired within a few days with one telephone call and an extremely reasonable price.

It makes a difference when the people you are working with are excited about the work they perform on a daily basis.

Making sound decisions

2010-06-17T23:01:00.000-07:00

When selecting an Insurance Restoration Contractor a few items are key in the beginning of the selection process.

How long has the company been in business
Are there any filed complaints on the California State Contractors License
Are their employees background checked, drug tested,and DMV checked
Are the sales people properly licensed HIC designation with an actual card
Is the company fully insured with Liability, Workers Compensation, Pollution Liability, Automobile and Baileys Insurance. Have them produce a Certificate of Insurance with a $5,000,000 Aggregate.
Is the Workers Compensation Mod under 1.0
Do the Workers have IICRC Certification Training

A due diligence is a great place to start when qualifying your service provider

Business Stability

2010-06-09T21:56:00.001-07:00

Business Stability is a key factor in making your decision on which company to select for the restoration of your property.

We have been in business 15 years. A substantial time for a family owned business. This number alone speaks to stability, great employee base and dedication to serving the community.

Why is Worker Certification and Background Checks Important?

2010-05-29T15:03:00.000-07:00

When Restoration or Emergency Services work including Contents work is being performed on your home or building it is important to have Certified workers on site.

Certification assures you that the workers are all properly trained and are "in" the business. Certification means they have taken a 2 to 5 day class in any of a number of processes that are require to give you an excellent work product. The employee then takes a comprehensive test in order to receive the certification. Ask our workers and they will show you their IICRC Certification cards. We train our workers and spend money training on a weekly and monthly basis. This is just what we do. We want people who are dedicated not temporary in nature.

All of our workers pass a Drug Test, Criminal Background check and California Department of Motor Vehicle Check. We know who is in your home or building. We verify their background.

Working this Weekend? --- You Betcha!

2010-05-28T11:17:00.000-07:00

Memorial Day Weekend is the start of summer in my book. People are going to be kicking off the summer in the back yard barbecuing and enjoying company.

We will be working. This is when the rubber meets the road, when people need our help and assistance. We truly will be answering our phones and on jobs all weekend. We have Project Managers working in our facility, trucks are out and being dispatched all weekend.

We are assisting public agencies, local fire departments, managers of commercial and residential property and homeowners all weekend.

If you don't believe me call any time 24/7 on this holiday weekend and ask for the owner. We all work 24/7 at Paul Davis Restoration & Remodeling - San Jose to San Francisco.

Call us and we will be there for you.

Donn Peacock

EPA Lead guidelines

2010-05-27T22:21:00.000-07:00

Be sure that you are using a certified EPA Lead trained company for work on structures built prior to 1978. Anything less is unlawful. We will conduct the proper testing and clearances that are required.

Why you use a reputable General Contractor

2010-05-27T22:05:00.000-07:00

A reputable general contractor not only builds the project but provides a host of extremely valuable management tools to complete the project successfully including:

Negotiate insurance settlement checks that have lenders named on the proceeds
Initiate lender draw inspections to release funds from the lender that has been named on the check
Run schedules and maintain a tight time frame for job completion
Qualify subcontractors to insure they are licensed and insured and that the quality of work is done at a high standard
Insure that all the work is covered in the bid and that finger pointing is not the owners problem
Price the complete package
Run the job professionally so the owner does not get caught "doing business with friends" and the project stays on a professional level. After all we are talking about a lot of money
Manages the payment and clearance of subcontractor and supplier bills to avoid the filing of Mechanics Liens

We as General Contractors will assure you that you have a pleasant experience and avoid the nightmares and pitfalls.

Reclaiming water

2010-05-27T21:49:00.000-07:00

We have a diesel powered hydro washer with a high powered vacuum and 500 gallon reservoir tank. This is utilized in communities where water used for cleaning must be reclaimed and placed in a sewer collection line.

Many communities do not allow the water to be washed directly into street drains that will end up in lakes, estuaries or water supplies.

Call us and we will be able to survey your needs. All a part of staying green and socially responsible.

Competition is good

2010-05-25T16:56:00.000-07:00

Competition in the marketplace is a great thing. We as a company compete like crazy against all other companies in our market on a daily basis. But.....................once the consumer decides on the contractor and approves the agreement to begin work then all the competition has ended. From that point the company selected needs to perform to the best of their abilities and the other companies need to back off and go to the next job.

The decision is that of the consumer. Not the insurance company, not the adjuster, not the contractor or the building official. The consumer is the one to make the final decision. That decision occurs when and authorization to proceed is formalized.

Tornado Warning

2010-01-20T15:14:00.000-08:00

There was a Tornado warning in Santa Clara County today. For the San Jose/San Francisco Bay area this is a reare occassion.

The Consumer has the choice

2009-12-16T23:03:00.000-08:00

You as the consumer have the choice of which service provider repairs your home.

You should search out the service provider who has the highest ratings in customer service and quality.

Why would you choose anyone else

Call us

Donn Peacock
Owner

Frozen Pipes

2009-12-08T22:08:00.000-08:00

Be careful of this cold weather.

Be sure to find out where the water from the street enters your home and wrap the water pipes. Local hardware stores have wrap materials that you can cover the pipes with. In the event you are in a pinch wrap the pipe in towels and tape them to hold them on.

If you are unfortunate and the pipes burst turn the water off at the street and call a plumber to repair. In the event the water intrudes into your home call a restoration professional to help dry and restore your home.

Donn Peacock
Owner

What is 24/7/365?

2009-12-07T20:24:00.000-08:00

24/7/365 means that we actually have crews working all of the time. We are staffed around the clock to help our customers. When you call us you get the project manager within minutes who is prepared to dispatch crews immediately. Our building is staffed continually.

We never close is what we live by.

I personally took a call at 1:25 am last night and insured that our customer was taken care of and crews were immediately dispatched. I gave the customer in San Mateo my personal cell phone to be sure we could follow up and perform to his expectations.

We love to serve people in need. Call us anytime!

Donn Peacock
Owner

Is the boss driving down his handicap?

2009-12-07T20:18:00.000-08:00

It amazes me when we hire employees who worked for our competition.They talk about how the boss was never there. The boss was simply not at work. They tell how the boss was always on his boat, at the golf course driving down his handicap, fishing, at the club working out, snowboarding, vacationing or frankly just not watching the business.

In this company the boss is working every day, overseeing the business and the performance of our crews, monitoring the customer experience and maintaining a good solid business.

We pride ourselves in performance.

Donn Peacock
Owner

Urgency, dose it make a difference?

2009-12-07T20:01:00.000-08:00

The way I personally look at this business Urgency is everything. When you have water or sewage running into your house you want it taken care of NOW! I personally got a call last night at 1:30 am from a customer who had water coming into his home. Think of what he was feeling at that moment. His one overriding question was how soon would help arrive. I told him 60 minutes and he wanted to know if we could get there faster. We arrived on site by 2:25 am and stayed all night to be sure that the damage to his home would be kept to a minimum.

I am very proud of our employees that take emergency services so much to heart. It really is all about the customer and what they need.

It amazes me how our company attempts to do business with other people and they lack customer compassion. We strive every day to take care of the needs of our customers. A great amount of the time we succeed. Some people you just are not able to satisfy but we try and try to take care of their concerns.

With our company warranty means something. We honor our warranties and take care of our customers. It kind of goes back to a time honored tradition.

From the heart,

Donn Peacock
Owner

It is not about the fire, it's about the tennis shoes

2009-10-21T21:29:00.000-07:00

I called one of my project managers tonight who had been working on a fire that happened last night. The entire home is burned out and the people are at a hotel.

Our project manager was not worried about rebuilding the home but was taking the fire victims son to a store so he could buy tennis shoes and a shirt to be able to go to work tonight.

Yes she helped get the job started by working through all of the particular details that we follow but I was very impressed with the level of caring that she provided people truly in need.

I am very proud of the caliber of employees who are truly caring such a time.

Donn Peacock
Owner

Working With a Business That Feels Like Family

2009-10-21T21:16:00.000-07:00

We at Paul Davis Restoration & Remodeling are a large company with a very large capacity of employees and equipment. But .............When you work with us it feels like family. All of our employees are very close. We know their families and support all of our employees as family men and women first. We believe in their roles and responsibilities at home as well as at work.

Happy employees make for great employees who are at ease in the job they have chosen. We have attended their weddings and watched their kids grow up. We have seen them become Grandparents and we are proud of that heritage.

When you choose us you have chosen something special that is hard to duplicate.

We are proud of who we are and we are here to serve you.

Donn Peacock
Owner

What is a Cat

2009-10-19T21:19:00.000-07:00

A Cat or better known as a Catastrophe in the insurance world is a time of very high claims due to a natural disaster of large proportions.

We had a Cat in Northern California last week when we experienced 4-8 inches of rain in 24 hours.

Many insurance restoration companies are swamped and are unable to take on work due to low capacities.

We at Paul Davis Restoration & Remodeling-San Jose to San Francisco have never needed to turn down work during a Cat. We have always maintained enough equipment and manpower to handle the increased volume of work. Call us and you will see.

Donn Peacock
Owner

Innovation is our Watchword

2009-10-17T21:53:00.001-07:00

We utilize all of the newest technology in our work process and equipment.

Why do things like "The Good Old Days" when there are more efficient ways to work and perform.

The green initiatives are useful when you are in an Emergency situation. We save materials which is a huge green initiative. Our processes dry in place and save carpeting, drywall, base, Cabinets and many building materials.

Our drying equipment utilizes on half the power of the old standard equipment.

We work Green

Donn Peacock
Owner

Why close for nights and Weekends

2009-10-17T21:46:00.000-07:00

We have so many crews working every night and every weekend we just decided,

"Why Close"

It just does not make sense for us to close when our customers need us 24 hours a day.

We now have Emergency Service and Construction Managers and crews working seven days a week. When you want a weekend appointment we will be there for you. We have managers working every day.

Our Emergency Crews are always working. Call us anytime.

We do not have working hours. We work when you need us.

Donn Peacock
Owner

I have a Tree on my Roof

2009-10-13T14:33:00.001-07:00

We at Paul Davis Restoration & Remodeling:

Will remove the tree from your roof and property

Patch or repair the roof damage

Dry the building

Patch or repair the interior property damage

Direct bill your insurance carrier

Call us now

Donn Peacock
Owner

My Roof is Leaking

2009-10-12T16:26:00.000-07:00

Call us at Paul Davis Restoration & Remodeling and we will take care of the situation by:

Tarping the roof with a temporary cover

Drying the inside of your home or business

Billing your insurance company directly

Providing you with a detailed list of what it will cost to repair

Completing repairs if you wish

Donn Peacock
Owner

Clean or Nonsalvage Contents

2009-10-06T15:10:00.000-07:00

When a fire affects your home the smoke permeates all of the belongings or what we call your contents.

The big question is do you clean all of the contents or do you declare them non-salvagaable and have the insurance company pay to replace them (this assumes you have the proper contents coverage). In most cases you will not receive the check until you can show receipts proving that you have purchased the items.

We at Paul Davis Restoration & Remodeling have specialized equipment to perform detailed cleaning of all but the most severely damaged items. We believe that you want to keep photos and family heirlooms. We believe that you want us to clean your most treasured items.

We will have a higher cleaning bill but the non-salvagable payout will be far less.

We provide value in the contents part of your insurance claim.

Donn Peacock
Owner

24 Hour Estimates

2009-10-05T23:21:00.000-07:00

Why wait for Scopes and Estimates. When you are looking for a complete scope of work with itemized pricing you want it now. The last thing you are looking for is an excuse of why it will take a week or more.

We will give you a complete scope and price now with urgency.

Give us a call.

Donn Peacock
Owner

How long does it take for a drying company to show up at your home?

2009-10-01T20:29:00.000-07:00

When you call a drying company (Restoration Company) to come to an emergency it should take no more than 60 total minutes from the time of your call to arrive at your home.

We see so many situations where the company called takes 3-4 hours or sometimes even over night. Today we saw a job where the emergency company didn't arrive until the next day and only sent a project manager to "sign the job". They still had not started two days later.

Call companies that will respond immediately. We actually take the word "Emergency" to heart.

Donn Peacock
Owner

What is a "Scope of Work"

2009-09-27T20:07:00.000-07:00

In Insurance Restoration language the scope of work is the detailed room by room, surface by surface list of all the items of repair that will need to be done to restore the property to its preloss condition. The scope of work includes the unit detail and the unit cost utilized for settlement. This detailed unit cost document is used to settle the claim and to follow as a guide for repair of the property.

We at Paul Davis Restoration & Remodeling will provide this document to the owners of the property for insurance settlement purposes. We will also agree to repair the property for the stated amount.

Call us for questions,

Donn Peacock
Owner

What is a "Board Up"

2009-09-27T20:00:00.000-07:00

A board up in Insurance Restoration language is done immediately after a fire to secure the property. This includes placing plywood covering over windows that are broken and plywood over doors that have been broken through by the fire department. In the event of a hole in a roof during a time of possible rain it will include sealing any roof damage.

During a board up it is also advised to place temporary fencing around the property to keep people away. This will keep them from rummaging through personal property that may have been placed in the front of the house or will keep them away from dangerous debris that can cause liability issues.

Donn Peacock
Owner

How valuable are your valuables

2009-09-25T16:27:00.000-07:00

At Paul Davis Restoration & Remodeling we treat your valuable personal property as if it were our own. I personally want our workers to work efficiently.

When it comes to high end china, statutory, glass, figurines I never tell them to hurry. We believe that it is just not efficient or wise to hurry the cleaning process on a high value item.

We want your irreplaceable personal property to be returned to you in one piece.

Try us and you will see!

Donn Peacock
Owner

Why Hire Green

2009-09-25T16:14:00.000-07:00

In the event you can hire green companies and not pay any more money why not. This is all about our environment and sustainability. Green companies just make more sense. Why should we use more of our precious resources to use companies who are not socially conscious. We are a company that that practices responsible and effective use of resources.

We at Paul Davis Restoration & Remodeling are working on all of our business sectors to fine tune our Green approaches.

Call us and we can discuss how our green approach is handled.

Donn Peacock
Owner

Our Company Green Initiatives

2009-09-24T19:53:00.000-07:00

Our company facility is a green building. The warehouse structure is fully insulated, efficiently lighted, the roofing is a reflective white energy efficient covering, the mechanical units are the most highly efficient equipment available today. Our interior heating and air conditioning is zone managed.

We utilize energy efficient toilets and fixtures within the facility. We keep printing to a minimum and utilize the most highly efficient systems of communication so that we are virtually paperless. All estimating is delivered electronically where possible. Our banking and supplied service is handled electronically to follow green practice.

Our company is going through an internal audit of all procedures and supplies to continue to lower our carbon footprint. We are currently working on our use of cleaning products and we are seeking out more effective use of green suppliers.

When you hire Paul Davis Restoration & Remodeling you will be working with a company that will be utilizing Green Practices without it costing you any more money.

Donn Peacock
Owner

We are truly a Green Insurance Restoration Company

2009-09-24T19:40:00.000-07:00

We are a green company and we are continually striving to improve our process and service to become a regional example of a green insurance restoration company.

Through our green initiatives we utilize the most efficient structural drying equipment in the industry. Our air movers and dehumidifiers use 50% of the electricity that other companies in our industry use. Our methods of structural drying eliminate the need to remove building materials which is a huge green initiative that we have been practicing for years.

We recycle boxes, paper, plastic and wood products. We recently have changed all lighting within our facility to florescent. Our trucks are monitored on GPS so that we are efficient in the movement of labor and equipment.

Our contents facility is extremely sensitive to the use of water. We utilize equipment that saves tremendous water consumption.

Donn Peacock
Owner

The Dominant Player in the Market

2009-09-18T21:09:00.000-07:00

Paul Davis Restoration & Remodeling is the dominant Insurance Restoration Contractor from San Jose to San Francisco. We are strong with great employee carpenters and techincians. Our Project Managers are fantastic.

The local economy has created havoc in the industry but we just keep working away.
The strong survive and we have been able to keep building a great referal base due to excellent workmanship and customer service values.

We are here to serve you so "Call Paul"

Donn Peacock
Owner

Call Paul

2009-09-18T21:05:00.000-07:00

We are a national franchise but for years people have asked me if I am Paul. We finally figured out we need to just go with it and started our tag line Call Paul. You will see this on the trucks and television ads.

This has become fun as people rememmber the tag line and say to us "Call Paul"

Donn Peacock
Owner

Why the Insured should never except a "Cash Out" from their insurance company.

2009-09-13T20:44:00.000-07:00

When you sell your property in the future you will be required to fully disclose any insurance losses you have experienced in your home.

You as the owner will need to document what the loss was and how you repaired it.

A third party Insurance Restoration Professional will have the loss full documented and will be able to prove that the work was properly done to repair the property.

Call Paul Davis Restoration & Remodeling for a professional experience.

Donn Peacock
Owner

Adjuster Satisfaction Call

2009-09-11T16:56:00.000-07:00

The following were notes from a call that a Top five Insurance Company Field adjuster made to our office.

The names will be removed for privacy

Bob Bxxxx from a top five insurance just called me to tell me that he stopped by the Kxxx job yesterday and the hardwood floor work we did was beautiful... just awesome.

Satisfied customers and third parties is our priority.

Donn Peacock
Owner

The Paul Davis Restoration & Remodeling Pledge

2009-09-10T23:30:00.000-07:00

We pledge that we will always be:

Respectful of your needs and courteous to you

Reliable and consistent in our response and quality of work

Efficient and on schedule

Expert in everything we offer

Conscientious about how we take care of your property

Prepared so that disruption is minimized

Honest and through in our communications

Donn Peacock
Owner

Settling your Insurance Claim for a Fair Price

2009-09-10T23:24:00.000-07:00

You are entitled to settle your claim at a fair price. Utilize an Insurance Restoration Professional to give you the fair market value of your loss.

You will not always see the fair market price unless you are having a professional evaluate the actual price that it will be to perform the work.

Donn Peacock
Owner

911

2009-09-10T23:23:00.000-07:00

As you see fireman and policeman approach them and thank them for their service.

Donn Peacock
Owner

Insured Feedback to a Top Five Insurance Company

2009-09-02T12:40:00.000-07:00

The following was sent to us by a third party administrator that administers a direct repair program that we provide services to for a Top five insurance company. The subject company is the number one service provider in the insurance industry. This is a direct quote (minus the name for privacy).

We were recently informed of positive feedback regarding your services to member Michael Pxxxxx.

"PDR was prompt in their service and work; the member commended the service company on their professionalism; the water mitigation estimate was per the area of damage. The service company cleaned the carpet 2 times to try and remove the stains(no charge for the 2nd cleaning).

Keep up the good work!!"

This was the correspondence from third party administrator.

Donn Peacock
Owner

Structural Cleaning after a Fire

2009-09-01T11:27:00.000-07:00

All surfaces that are affected within a home should be cleaned after a residential fire. This includes all of the fixtures such as lights, plumbing fixtures, appliances, walls, floors, tiles, counters.

The home should be deodorized to eliminate odors that will occur as climate changes affect the area.

In the event the heating system was cycling air through the system during the fire the heating system would need to be thoroughly cleaned at the same time.

The extent of cleaning and repair will dictate weather a pack out of the home is necessary.

Donn Peacock
Owner

Packout of Personal Property in a Residential Fire

2009-09-01T11:17:00.000-07:00

When the inside of your home suffers a fire loss with smoke present throughout the home a cleaning of all contents is vital. Smoke is attracted to cool places within the home, not only other rooms but plug sockets, closets, the attic to name a few.

The home needs to be "Packed Out" and all of the items within the home professionally cleaned. The process includes, inventory of all items, packing of items, moving into a truck to transport, moving from truck to contents cleaning facility, unpacking, cleaning of the items, repacking, storage of items until the repair within the home is completed, packing the truck with items for return, moving of items back into the home, reset of all personal property.

This is a time consuming meticulous process. You need to be sure all of the individual processes are completed properly in order to restore your belongings to pre loss condition.

Donn Peacock
Owner

First day of your fire loss

2009-08-31T20:53:00.000-07:00

When you suffer a major home or business fire people will "come out of the woodwork." Not all are there to help you. Some say they are but merely are there to get a percentage of the loss with no physical effort. Be careful of the loud and boisterous who claim things but are not there to work.

Look to who can actually get something done and stay away from the people who claim they can help you but only talk the game. Do the talkers (usually in a suit and tie not work clothes) actually employ anyone? Or do they just tell you how the people who are physically getting something done are all wrong.

Look to capacity and presence. Look to see if the people "hanging around and talking" actually have a web site or are they hiding from something. We on the other hand are transparent. You can go to our website and see who we are.

If you are not able to find the person on a public website you should decline from doing business with them for a multitude of reasons.

Donn Peacock
Owner

How important is critical mass

2009-08-28T15:09:00.000-07:00

Critical mass in business breaks down to the number of employees and the amount of equipment a company maintains in your area.

We have critical mass from San Jose to San Francisco. We have trucks and equipment all over the service area every day. How does this help you? We can have workers on the job quickly. We can maintain our scheduling to better serve you.

Our trucks and equipment are never far from your home or business.

Donn Peacock
Owner

Insist on doing business with a strong service provider

2009-08-28T15:05:00.000-07:00

Today there are many businesses that have been weakened by the economy. The level of service they were able to supply 2-6 months ago may not be what they can provide today.

Look at the current business capabilities of your service provider and then make your choice.

Donn Peacock
Owner

Why do we mitigate business loss quickly

2009-08-28T14:44:00.000-07:00

Most business owners have business interruption insurance. In the event of a flood or fire the insurance will pay you for any lost business income.

We mitigate quickly because there are many instances that you will not be able to tell what business you actually lost in the process. We have worked for high tech shops that need to turn orders around quickly. If your customer goes to another vendor they may like the new vendor and you will not get the next order.

A quick mitigation will keep you in business and not interrupt the flow of the customers to you as a vendor.

Donn Peacock
Owner

Why should you use a full service provider for your insurance repair

2009-08-24T14:43:00.000-07:00

An insurance loss is not something that anyone plans. An accident happens and now you are left with a flooded or fire damaged home or building. You still have to "keep your day job." That means you do not have the time to also "run" the insurance work everyday.

Insurance contracts state that you only need one price as long as it is a fair price. You, the owner, are not required to "bid out" the job to more than one vendor. The insurance adjuster can see that the price is fair by adjusting the claim through the use of Xactimate unit pricing. (The industry standard)

The insurance contract also provides for you to use a general contractor and the insurance company is required to pay the contractors overhead and profit (usually 20%). You are not required to take time off work and manage the job.

At Paul Davis Restoration & Remodeling we perform all work in house and manage all aspects of the job for you. We are the only full service insurance restoration contractor in the market.

Call us to discuss our services.

Donn Peacock
Owner

Table Top Service Excellence

2009-08-24T14:31:00.001-07:00

Insurance companies today sell many products to the same customers. Service across the board on all products they sell is an absolute requirement. This is the new buzz word in insurance "Table Top Product Service"

The Insurance repair programs have a list of service providers that they use. The service providers are in a rotation. The losses are assigned within the rotation. Some insurance companies are now just assigning losses to the top service provider. Second, Third and Fourth best service providers will not receive assignments.

When you have an insurance loss ask the insurance company for the top service provider, or better yet ask for the top three and look up their public websites. Who are these service providers? Are they the top service provider in the marketplace? Are they full service where you are making one telephone call for all of your needs?

Remember you have a choice and you should utilize it.

Donn Peacock
Owner

Manage your Insurance Adjuster

2009-08-24T14:23:00.000-07:00

In the same manner that you manage your Insurance Restoration Contractor you must manage your insurance adjuster. The adjuster should be held to the same standard as all service providers.

Return calls promptly
Be aware of customer service issues
Settle the claim promptly
Be knowledgeable of the process of restoration
Utilize the highest quality vendor available in the market
Answer the phone during business hours
Keep the customers needs foremost in their minds and actions

All service providers are not cut from the same mold. This includes insurance adjusters, some are great and some are not.

We at Paul Davis Restoration & Remodeling will assist the insureds during the settlement of the claim.

Donn Peacock
Owner

Leadership

2009-08-21T21:45:00.000-07:00

Leadership is accomplished by setting an example that people gauge as the best practice. Leadership is honesty beyond reproach. Leadership is how you act when the door is closed and the decision is only yours.

Leadership is mentoring those around you. Helping them learn the next step. Placing yourself and your time above the profit, putting those around you first. Leadership is developing people around you to their highest potential.

Leadership is caring for the least common denominator. Leadership is not worrying about who takes the credit. Leadership is being socially responsible personally and setting the company on a course of social responsibility.

Leadership is not only caring about the employee who works for you but caring about how your decisions affect each and every member of his or her family.

I personally aspire to be known as a leader.

Donn Peacock
Owner

Excellence in Customer Service breaks the good old boy network.

2009-08-21T21:32:00.000-07:00

Yes nothing can break the bond with a customer that is formed from good old fashion customer service.

We were recently confronted by the good old boy network. We were working on a job with an elderly lady who absolutely loved our project manager who is a caring knowledgeable woman with excellent people skills. The independent adjuster is trying his best to dislodge us and bring his friends in to do the work. The customer will have none of it. She loves the project manager and calls her daily to chat about the job. Their relationship is genuine.

I love the project managers who work with me. You just have to love a caring heartfelt concern for the customer.

Donn Peacock
Owner

Service to the end

2009-08-14T21:49:00.001-07:00

Our motto that hangs over the exit door to our building and the exit door to our training room.

"Service to the end"

Donn Peacock
Owner

Think of the customer first

2009-08-14T21:38:00.000-07:00

Paul Davis Restoration & Remodeling was assigned a loss from an insurance company for a job in San Jose. Along with our assignment an independent adjuster had been assigned the loss. Paul Davis Restoration & Remodeling had immediately gone to the site, signed the job and started work. (As we are supposed to do). The customer was a little old lady (approximately 85 years old) and our Project manager was Christina who as you can see from other posts is extremely compassionate. The customer was very comfortable with Christina.

The independent adjuster decided that he was going to remove us from the job and bring in his friends. (For no good reason other than they were his buddies). This was upsetting to the customer and their was no need to perpetuate the good old boy network when we were already on site. The insurance company agreed with us and we stayed and continued helping our customer.

Yeah!!! A win for the good guys!

We always put the needs of the customer first.

Donn Peacock
Owner

Service from the heart

2009-08-14T21:22:00.000-07:00

One of my project managers Christina was working for a woman who had been married for 60 years. Her husband died about six months ago and she had the obituary saved in her home. This was very important to her and included a picture of her husband whom she loved dearly and shared her life with.

The woman had a water loss in her home that we worked on. The obituary was destroyed during the loss and the woman was heartbroken. The woman had tried to replace the obituary but was not successful. Christina, our Project Manager, contacted the San Jose Mercury News and obtained a copy of the newspaper which included the obituary. She cut it out, laminated it and stopped by the woman's home to give it to her. The woman cried, the two of them had a hug fest and placed the copy on the mantle of her home. This is a moving experience that our project manager Christina performed. It demonstrates the caliber of person she is and how she truly cares for her customers as if they were family.

I love this story and I love the people who work for me.

You just can't teach compassion and caring.

Donn Peacock
Owner

Firefighters, military personel and police officers

2009-08-14T21:17:00.000-07:00

These individuals are the backbone of our communities. They never receive enough credit or praise for putting their lives on the line. Next time you see them on duty performing the services that are so important to our communities and our country go up to them and say these simple words from your heart,

"Thank you for your service"

Donn Peacock
Owner

Third Party Damage

2009-08-11T15:09:00.000-07:00

When a third party is working in your building and causes a major flood or fire we believe it is the best policy to complete the repair yourself as the building owner and have your insurance carrier subrogate back to the third party for payment of all expenses.

We believe that this is the best possible outcome for completing the repairs properly. You run the risk of the third party trying to complete the repair without doing a competent job. We have seen situations where the third party does not want to completely dry a wet building as they do not want to pay the proper cost of structural drying. It is much better to get your own professional who is working for you to ensure a proper repair.

Donn Peacock
Owner

Working with Professionals Makes a Difference

2009-08-10T11:57:00.000-07:00

Many suppliers are not carrying stock on items needed in the construction of your home. We are finding this with carpet suppliers, tile suppliers, roofing suppers, plumbing suppliers and many suppliers of specialty items.

When you work with professionals like Paul Davis Restoration & Remodeling we stay on top of your schedule and the availability of materials. We have great relationships with suppliers who are able to carry product in stock.

These are trying times and it is important to work with professional companies who align themselves with professional supplier networks.

Donn Peacock
Owner

Evaluate the Restoration Company you hire

2009-08-05T15:08:00.000-07:00

What is your first immpression when they drive up?

Are the trucks clean?

Are the employees in clean kept uniforms?

Do they have a clean organized place of business?

Do they have the confidence they can handle your situation?

Look at there online prescense. Do they have the experience that they can share with you?

Can they show you who they are through youtube or third party evaluations?

Are they trained in customer needs and customer service?

Are they focused on your job or are they on the phone solving some other problem?

Can they show you a two year history of satisfaction surveys that demonstrate their commitment to you, the consumer?

Evaluate the current service providers in the market and then look us up on line or drop by for a tour of our facility.

You will see who we are, we are an open book.

Donn Peacock
Owner

Renters Insurance

2009-08-04T20:51:00.000-07:00

This is the best insurance value a renter can purchase.

We work on many many fires and so often we see the renter who has lost everything except the shirt on his/her back. No money to relocate, no money to replace the furniture, no money for the personal property, no money to clean the clothes.

Contact your agent and price this very inexpensive insurance.

Landlords should require this as well so that restoration can begin immediately. We have seen where the tenants have left their items in the damaged burned out property and the landlord has to pay to move and store the items until the tenant either declares the items nonsalvagable or moves the items out.

Renters Insurance is a savior.

Donn Peacock
Owner

A garage is a place for a car not a business

2009-08-04T16:23:00.000-07:00

When you have a need you want to select the most highly respected can do business that sticks to schedules and budgets.

We are that company and ask you to visit us and see for yourself.

Drop by anytime. We will respect your decision.

Donn Peacock
Owner

Make your own choice

2009-08-04T16:14:00.000-07:00

Due your due diligence and choose your own service provider. We are transparent as a company so you can view the inside of our operation and make up your mind on who you want to use. Our confidence level is high.

We are customer service oriented and rate every job we do. We strive for your satisfaction.

We have the absolute finest equipment made today to complete the job.

Our employees are the most technically trained with the most third party certifications in the market.

We are first to the site when you call.

We are a preferred service provider of Fire Departments and large property owners.

We stand by our work and our reputation.

Go to our website and watch our youtube videos. A picture is worth a thousand words.

Donn Peacock
Owner

Immediate Response is the Key

2009-08-03T22:03:00.000-07:00

The minute we at Paul Davis Restoration & Remodeling are notified of an Emergency situation in a building or home we begin mobilizing trained people and equipment to the site. This could be a water release, fire, sewer backup, emergency call from a local fire department or flood.

We do not waste time. We are ready to mobilize immediately. We have learned this method from years of working with the San Jose Fire Department. We have taken this response tactic and utilized it throughout the Penninsula from San Jose to San Francisco.

This method drastically reduces the amount of damage that occurs.

We are trully a 24/7/365 company.

Donn Peacock
Owner

Transparency Demonstrates Confidence in the Delivery of the Customer Experience

2009-07-27T21:04:00.000-07:00

We believe that you should compare us to other service providers. Search for both of us on the web and look at the service that is commited to.

What do you see?

Do they show work examples?

Do they show you there facility?

Do they show you their customer service board?

Do they show you their training facility?

Do they show you the company owned equipment?

Do they show you how your items are going to be cleaned and stored?

A picture is worth a thousand words.

Call us for a tour.

Donn Peacock
Owner

Hire the most qualified to help you through the process

2009-07-27T14:46:00.000-07:00

We have done thousands of Insurance Restoration jobs in our 14 years. We are full service and do every aspect of the job in house. We know how the different functions interrelate. We will assist you to weave through the maze of issues. We will advise you every day through every decision for an excellent outcome.

We strive to get it right. Anything less would be a personal disappointment.

Call us, or better yet stop in anytime. You don't need an appointment because we want you to see how we work on a daily basis.

We are transparent.

Donn Peacock
Owner

Wet Floors??????

2009-07-24T21:13:00.000-07:00

Of course you have to dry them and you need to do it quickly.

A wet building will eventually cause health problems. The floors will not dry by themselves especially if there is carpet. The pad under the carpet is wet and you need to dry it properly.

Wet hardwood floors? The water goes between the hardwood floors and the sub floor and will warp the floor and cause mold problems.

Drywall? The water will wick up the drywall like a sponge and needs to be properly dried. The water goes under the framing sill plate and must be dried or it will cause mold problems.

Call a professional.

Donn Peacock
Owner

National Franchise Award

2009-07-23T14:34:00.000-07:00

Here is link to a local article about a national award received by the owner of Paul Davis Restoration & Remodeling.

http://www.santaclaraweekly.com/497.html

Donn Peacock
Owner

A handwritten note from a customer

2009-07-23T12:50:00.000-07:00

I just received in the mail the following note from one of our satisfied customers.
(We keep the name private)

Dear Mr. Davis,

I am writing this note to you in regards to the excellent service that I received from Betty XXXXXXXXXX.

I appreciate her attention to detail and the prompt service that she provided. Betty is very professional, friendly, kind and easy to deal with and so was her workers. I am very pleased with the final outcome. She is an asset to your company and I will be very pleased to recommend her and your business in the future.

Please give her my warmest regards,

Thank you,

Sincerely Rita XXXX

Ask your insurance adjuster

2009-07-23T12:42:00.000-07:00

Ask your insurance adjuster if they have seen our San Jose processing facility. Many will form opinions about companies that they express widely but yet have never really spent the time to see who those companies are and what they are about.

We teach Continuing Education credits to the insurance industry monthly and all who attend are truly amazed at who we are and what we do. We teach to show the insurance professional what the best industry practices are.

Encourage your insurance adjuster to visit us in person and they will see we are clearly the leaders in this industry.

This is why we have gone transparent. Judge for yourself.

Donn Peacock
Owner

youtube posting

2009-07-23T12:37:00.000-07:00

We are diligently working to be transparent. We have filmed youtube segments of our San Jose Processing Facility and will be posting on our website soon.

Look and see who we are! We are the only Insurance Restoration Contractor in the Bay Area to go Transparent. This means we post everything about us on the web and our facility is open for tours five days a week.

We are proud of who we are and what we do.

Donn Peacock
Owner

Great Customer Service Advice

2009-07-23T12:32:00.000-07:00

Do what you say you are going to do.

We at Paul Davis Restoration & Remodeling - San Jose to San Francisco live by this

Donn Peacock
Owner

Why Blog

2009-07-21T21:07:00.000-07:00

We want you to get a feel for the type of company we are and for the quality of the people that work at Paul Davis Restoration & Remodeling-San Jose to San Francisco.

On our Blog we feel we can express ourselves and help to educate insureds about what they might face during the claim process and make a more informed decision on the company they select.

We feel confident if we take a position of transparency in all that we do you, the consumer, will feel at ease that we will be the company you should seriously consider selecting.

We are passionate about what we do and how you perceive the service we provide. We will be working for your rating of superiority throughout the claim process.

Donn Peacock
Owner

Going Green

2009-07-21T21:04:00.000-07:00

We at Paul Davis Restoration & Remodeling are a green company.

We are recyclers and installers of green products. We believe it is important to be stewards of our environment. When materials are removed from your home or business we look to recycle all of the products that we possibly can.

One more way to fit in with our community and have our earth in mind in all that we do.

Donn Peacock
Owner

Here to serve

2009-07-21T20:59:00.000-07:00

Our Insurance Restoration Project Managers are here to assist you in any way possible. We believe that any business relationship starts with service.

Your questions, our advice. A seasoned point of view that will assist your decision making process.

We believe if we keep our sights on total customer satisfaction that our clients will benefit as we will.

A true Win-Win relationship.

Donn Peacock
Owner

You get what you pay for

2009-07-21T20:51:00.000-07:00

Look carefully and evaluate the company you are buying a property insurance policy from. Price is not always the only factor. What type of service will you receive when you file a claim. Is there a local adjuster in the area that will assist you on your claim? Are the adjusters knowledgeable and can you contact them throughout the claim process.

The highest cost policies will generally give you the best service and most likely give you the best claim considerations.

When do you file a claim

2009-07-21T20:47:00.000-07:00

You need to estimate the total cost of the claim to see if the cost exceeds your deductable. It is always best to evaluate this first. The last thing you want to do is file a claim when you are under the deductable. You do not want this on your policy file.

Call us and we can assist you in evaluation so you can make an informed decision.

Donn Peacock
Owner

Why Yelp

2009-07-21T14:33:00.000-07:00

Yelp comments are independent of the business. The owners have no right to change these comments made by our satisfied customers.

Donn Peacock
Owner

Review the "Scope of Work"

2009-07-21T14:21:00.000-07:00

Insurance restoration professionals call the list of functions and pricing to complete a job the "Scope of Work".

This is detailed out, line item by line item and is measured by the "Unit". The unit of measure is the linial foot, square foot etc.

When comparing pricing you as the insured need to look at scope and not price. The Xactimate pricing is per the unit and is standard to the industry. A scope difference means you may not be getting everyting needed to complete the job. In the event the scopes match the price will be very very close.

Donn Peacock
Owner

Warranty Work

2009-07-20T22:31:00.000-07:00

This is one of the most important parts of customer service. The biggest problem with contractors is that once paid they never come back.

We at Paul Davis Restoration & Remodeling look at warranty work as our sacred promise. Warranty work goes ahead of all work on the schedule. We feel it is important to see a warranty issue quickly and repair the problem even quicker.

We honor our Warranty Work.

Donn Peacock
Owner

Fix the Damage or Cash Out

2009-07-20T21:58:00.000-07:00

Your home is the largest investment that most people own.

When you have an insurance claim you have the option of having the property repaired by a reputable insurance restoration contractor or taking the money from the insurance company and either not repairing the property or repairing it yourself. In many cases if the damage is more than $7,500 to $10,000 the insurance company will put the bank on the check. (It then becomes harder to actually get the money)

In the event you hire the reputable insurance restoration contractor they will do the repair in full, negotiate the signing of the check or the property inspection by the lender who was named on the check and pay all of the bills on the job giving you a lien relaese at the end. This is by far the easiest form of settlement and repair.

If you decide to cash out the claim your insurance company will prepare an estimate, pay you a depreciated amount (70% - 80%) of the claim and pay you the balance when the job is completed. You will only get the full dollar amount if all of the repairs are completed. You as the owner will have to fund all of the repairs "out of pocket" before you have the money. This is a considerable strain on finances. The larger the job the harder it is to fund the supplies and labor. You will also find that if a reputable contractor who is actually going to do the work writes the estimate it will be more complete than most insurance adjusters will write as the contractor is the one who is going to do the work.

In the event you do the job yourself you will not have a warranty should your work fail. A repautable contractor will warrant their work for a minimum of one year.

Since this is your largest investment it is important to keep your home in good repair so that it is a liquid asset that you can sell at any time. If you take the money and not complete repairs you have a home that may not be saleable in the market should you need to sell. Your home would then sell for far less than the real value.

Donn Peacock
Owner

The Importance of a Qualified Service Provider

2009-07-20T13:13:00.000-07:00

In the current economic times it is important to select a company you do business with carefully.

Do they track a customer service metric? We do!

Is the location of their office listed in all mediums? We are!

Do they pay there bills and have good credit? We do!

Are they visible in the community? We are!

Are they listed in the Better Business Bureau? We are!

Do they have public Web comments on Yelp? We do!

Are they transparent in todays virtual environment? We are!

Just a few quick tips

Donn Peacock
Owner

The relevance of transparency in the virtual world

2009-07-17T20:42:00.000-07:00

The driver in todays world is the transparency of business. The more you can open your company and lay the cards on the table through the virtual world the more accepting your business practice is.

We at Paul Davis Restoration & Remodeling - San Jose to San Francisco are rapidly transforming our business to total transparency. We are opening our website to explain our service, we are opening our business practice and encouraging our customers to comment about us on Yelp. We are actively seeking public comment that is not controlled by us. We are blogging and asking for comment on the blogs. This is new to allow public comment on service in our industry.

We have nothing to hide. We provide great service and a great customer experience. We prove this by opening ourselves up in the virtual world of business transparency. We do not hide behind a faceless website and little contact. We welcome site visits to our facility, we are proud of our employees and their level of training, we are connecting through our "friends" and are receiving an overwhelming level of referrals. We believe that future business growth will be recieved through the connections and referrals of friends on the web.

We are ahead of the curve on customer satisfaction, quality of product and service.

Give us a call and we would love to show you what we are doing to revolutionize the customer experience within the restoration business.

Donn Peacock
Owner

Customer Reviews - The Good with the Bad

2009-07-17T14:38:00.000-07:00

As we open our company up through transparency we accept the good with the bad. Overall our customer service scores are extremely good. Unfortunately we do get some customers who will stretch the story for their own reasons.

We could try to quell the occasional bad review but, no, we feel it is more important to let you see all of the comments that come forward. One comment we have on the web is very damaging but not truthful. The customer was never at the property (it was her dad's home). She claims the dishwasher was leaking (we found a fork stuck in the door that caused the leaks). She claims that we charged 20% overhead and profit for granite in the kitchen (yes we do expect to make a profit) and she claims she had to get the insurance company involved (yes after we called the insurance company because the woman would not pay us). The complaints also came after we were trying to get paid (we never did collect the final payments from the customer). She claims the Better Business Bureau said we would not cooperate with them in an investigation (we carry an A+ BBB rating and have had no complaints filed for over 10 years)

The insurance executives who visited the home said the kitchen was gorgeous and they loved our work.

Yes we take the good with the bad and open our company to a level of transparency so that you can make the decision on who to use to work on your property.

Donn Peacock
Owner

Satisfied Customers - The real report card!

2009-07-14T10:14:00.000-07:00

The man that wrote this is a Senior Vice President of a top 5 financial company in the United States

Donn, Ryan and Nick - you guys are obviously doing many things right!! In addition to the great support I've received from Alex and Connie (as I indicated in the previous email below), the restoration work - done by Jason Daniels and several others (Herman & Jesus) has been outstanding!!Not only has the quality of their work been good (which is great) - but as (or more!!) importantly, they've been a true pleasure to work with. Jason has shown himself to be a true professional in all aspects of the word...he's competent, communicative, responsive, flexible, extremely helpful - with a strong attention to detail, to time lines and a strong ethic around doing the best job he can.What's so cool about the way he works is that he brings things to my attention that I would not have known or thought of - and cares about the job as if he was working on his own place. He was completely detailed and thorough.As an example, I was in Europe for 2 weeks during the renovation - and he was thoughtful enough to send me pictures via email of the progress they were making. Not only did this assure me that things were progressing as they should - but it also gave me an opportunity to see the work they were doing and weigh in if anything needed attention, etc. This was above and beyond the experience I've had with any other contractor. It was much appreciated.I've also appreciated the quality of work - and the customer service orientation of several others who have worked on the house - including the folks who refurbished the hard wood floors and the folks working on all of the electrical fixes.So thanks once again for the great job - and the high caliber employees/subs you have hired. Nice job - and much appreciated!Thanks very much,
Bxx Sxxxxx xxx Ashxxxx Street San Francisco, CA 94117
On Sun, May 31, 2009 at 10:53 AM, Rxxxxx Sxxxxx href="mailto:xxxxx@gmail.com" target="_blank">@gmail.com > wrote:
Donn, Ryan and Nick - just a quick note to let you know how happy I've been with every aspect of the support Paul Davis Restoration has provided to me in the aftermath of a recent fire at my house. Everyone I've had contact with from your Company (and from your contractors as well) - has been professional, responsive, thorough, informed and friendly. It's been impressive...In particular, the support I've received from Alex Rosales and Connie da Costa has been more than terrific. Even though they both have been very busy with multiple projects, they've made my project seem like their only focus. They have been incredibly helpful, have consistently keep me updated on the status of various activities, and have provided valuable suggestions and advice as we go through the restoration process. I have complete confidence in them - and appreciate all the help they've provided. They represent the professionalism, competence and thoroughness of your Company - exceedingly well.Given the rash of fires in our neighborhood, I've had the chance to refer your services to others who have been impacted...I'm gladly serving as a reference for your company.Thanks again for all the help...it's made an unfortunate incident much easier to deal with. Thanks!Bxx Sxxxxx 741 Ashxxxx Stxxx San Francisco, CA 94117

What does the visit to the company facility tell you

2009-07-13T21:45:00.000-07:00

Look at the visible clues and listen to your senses

Are the trucks cleaned and serviced?
Are the employees in uniform?
Is the building organized?
Are the employees happy?
Is the accounting department organized?
Is the owner in residence or out or touch?
Are jobs scheduled on a job board?
Is there a training room?
Is there a receptionist to answer the phone?
Are people busy?
Are you greeted with Golden Rule Behavior in mind?
Are there letters of recommendation posted?
Are the bathrooms clean?
Does this look like a company you wish to do business with?
Are there customer service scores posted in the building?

We pass this test, Visit us anytime unannounced and judge for yourself

Donn Peacock

Owner

Look for the qualified and well equipped service provider

2009-07-13T21:36:00.000-07:00

Look for a company that is able to complete the job at hand with well qualified company personnel, company owned and marked trucks, company owned equipment and a company owned facility. After all you deserve the best qualified company

Ask to see the company facility,

Ask to see the company owned equipment (not rented)

Ask to meet the owner of the company

Ask what type of customer service training is provided

Ask to see the customer service training manuals

Ask to meet the person that answers the phone

Ask to meet the project manager

Ask to talk to the bank to reference the company

We stand by our reputation,

Donn Peacock
Owner

Look to the scope not the price

2009-07-13T21:23:00.000-07:00

A good Insurance Restoration contractor will walk a damaged job site and write a good complete scope of work. The price is not of major concern at this point and should not be anything that concerns the insured. The unit pricing that is applied to a good scope of work is what we call Xactimate unit pricing which is the insurance standardized pricing for a particular area. These are prices the insurance companies agree are correct for a given area.

Unscrupulous contracting companies will write a comparative scope but leave out items or cut short quanitise so that there price seems lower and they can sell the job on lower price. All good jobs start with good scopes of work. Th unscrupulous contractors will start low and change order the job.

We at Paul Davis Restoration & Remodeling start with a good complete scope of work. The pricing falls in when Xactimate is applied and the pricing is submitted to the insurance company. As the insured you should concentrate on selecting the best contractor for the job. Unit pricing is what the insurance companies negotiate with the contractors. If Xactimate is applied there is nothing to negotiate at that point.

As the inured you need to focus on scope not price!

Donn Peacock
Owner

How important is Quality and Customer Service to the company you are hiring?

2009-07-12T11:38:00.000-07:00

The company you hire should be living and breathing the value of quality and customer service on a daily basis or you quite simply are not getting what you are paying for!

Some companies place those two mantras on their website or in literature but do they back it up. This is a tough company culture to move in the proper direction.

We have worked on this for 23 months with weekly training and daily meetings. The dial is moving in the right direction for us and we are seeing big leaps in the areas of Quality and Customer Service. It takes a total commitment from the owner through every employee. We hire to "fit the mold" and have the proper focused people on our staff.

"Talking and Doing are two very different things". We live the Customer Experience daily and drive it through every aspect of our business. It takes years to affect a positive change and those companies not currently moving in the right direction will have a hard time moving the dial.

We know, We have done it!

Donn Peacock
Owner

What is your skillset?

2009-07-02T08:42:00.001-07:00

All of us need to continue to improve upon our skill set in all of our endeavors. We here at Paul Davis-San Jose to San Francisco are constantly working on improving our skills. We have weekly customer service training, weekly Project Manager training and periodic professional training for our technicians which keeps them certified in the jobs they perform.

We believe in training. It is a cost of doing business that we are happy to invest in. This is one reason that our employees love working here and why we attract the best in the business.

Constantly striving to remain a market leader.

Donn Peacock
Owner

Why hire a busy company like us?

2009-07-01T14:38:00.000-07:00

The old saying goes, "If you want the job done right you hire a busy person."

This is an age old saying that rings true in any business. We get what it takes to please the customer and work in a tight scheduled environment. Our Project Managers are working full days. They are not taking their eyes off the ball. We get hired because we have a great referral base that refers us to jobs. That referral is worth a thousand words. This means that we have a covey of satisfied customers that want the job done right.

We monitor every job for customer satisfaction. Our customer service focus is driven by TOMA (Top Of Mind Awareness). We teach it, we practice it and we monitor it for a customer driven level of satisfaction.

Paul Davis Restoration & Remodeling, San Jose to San Francisco is the highest rated customer satisfaction company in our line of work in the Bay Area.

Donn Peacock
Owner

Is it about the flooded house or is it about the overall experience?

2009-06-30T22:42:00.000-07:00

It is not about the flooded house or the fire in the residence.

What we focus on is the customer experience. We keep our eye on the customer and what needs to be done. We listen to the customer with great care. We care about the overall experience. In the end did the customer feel like they were taken care of. What is it that they really want to have done.

It isn't always about the sheetrock and paint.

We treat the customer like family. We take care of their most prized possessions first. We look after the animals and pets. The photos and heirlooms.

We are here now, everything will be OK.

Donn Peacock
Owner

Why the Business Community Loves our Service

2009-06-21T21:59:00.000-07:00

The local business community loves the emergency services that are provided by Paul Davis Restoration & Remodeling - San Jose to San Francisco for the simple reason that we get the job done. We focus on completing the job on time and efficiently with a proven track record for keeping the business in business. We understand the tremendous affect a business disruption can cause to a business.

We quite simply get the job done!

Donn Peacock
Owner

Capacity and Capability - The Large Loss

2009-06-21T21:35:00.000-07:00

We at Paul Davis Restoration & Remodeling - San Jose to San Francisco have built our company capacity to respond and complete the large residential and commercial loss. We start with the immediate Emergency Services need and can then complete the job all the way through reconstruction.

We have recently responded to a large commercial water loss when a 250,000 square foot building was flooded by a dislodged fire sprinkler. We had a full force of personnel and specialized equipment that began work within 1 hour. We completed the entire job within six days. The company never missed a beat and continued to operate throughout the process.

We own a specialized commercial water extraction machine that is trailer mounted and can remove water in large multi story buildings. This is available to dispatch immediately 24 hours of the day. We can extract water on up to three multiple floors with no loss of extraction pressure. This enables us to remove extremely large volumes of water that ultimately will migrate through the building and extend drying times.

We are the only company in the Bay Area that has this capability.

Our Capacity and Capabilities are unmatched on the large loss.

Donn Peacock
Owner

Hiring The Right Company

2009-06-17T23:02:00.000-07:00

"When you want the job done correctly and on time you give it to a busy person."

We at Paul Davis Restoration & Remodeling - San Jose to San Francisco are busy for a good reason. We care about you and what your expectations are. We listen and we connect with you for a great experience. We are committed to meeting you through an excellent base of referral business.

Commitment is answering the phone and getting you the answers you need promptly. Having a project manager working in the office 7 days a week. Answering the phone and calling you back at any time of the day or night any day of the year. You just may be talking to the owner at that point, yes we work in our business and are listening to what you have to say.

We know that if the owner is involved that we are closer to the pulse. We do business at the speed of business. If your pace is fast, our pace is fast.

We love what we do and respect your every need as a client.

Every customer experience comment and score is posted in our office for all to see. We have nothing to hide. We will work to earn your business and respect. That I promise you!

Donn Peacock
Owner